LEGAL STRUCTURE
Refund Policy
Page structure only — body pending legal review.
PLACEHOLDER / PENDING REVIEW — Refund windows, hygiene rules, and custom-order exceptions must be approved before launch. This outline is not a promise.
1. Custom & made-to-order goods
Many companion products are configured to order. Return eligibility will be defined with counsel and operations.
2. Damaged shipments
PLACEHOLDER process for photo evidence and carrier claims.
3. How to request help
PLACEHOLDER support channel.